Words can win
Wisdom comes from mirroring the words - spoken or written in books or scriptures. Words soothe. Words wound. Use words to build the bridges of relationship rather than burning the relationships.
Many times, it is not the words that destroy a relationship but the tone and presentation of the words that destroy life time relations. We need to use the words that heal the heart of others not hurt others. Words burn head and heart. Vice versa is also true.