COMMUNICATION
Before we discuss communication, let’s understand the difference
between speaking and communicating.
Dalai Lama has well said: When a person speaks, he is speaking
his/her mind and same information is repeated time and again. But when listening
is practiced, new knowledge, new information is gained.
In speaking we tell our mind and listening we try to gain what the
speaker wants to convey. Confusion, aggression, arrogance, arguments are the
major drawbacks of speaking.
There is never a generation gap. There is always a communication
gap.
Communication involves 6 steps to complete a communication in its
entirety.
1.
Sender- the person who
has an idea or wants to convey.
2.
Coding- giving a shape
to the idea or the information.
3.
Medium- Use of medium
for transmitting the idea i.e. words, phone, letter, fax, email, pager or
pigeons, drums etc.
4.
Receiver- the person who
receives the idea, instructions or communication.
5.
Decoding—Interpretation
of the idea, instructions or communication.
6.
Action/Feedback/Storage- Action taken.
Action taken can be feedback, real action taken or the storage of the message
conveyed like the speech by Prime Minister or President of India.
Example: I need a cup of tea. Idea comes to the mind. Now how
the process of communication starts.
I= Sender of the message.
Feeling of having a
cup of tea is “idea”
“Madam, please make a cup of tea and give it to me.” Coding of the feeling.
Spoken words have been used and hence that is medium. I can also
use phone or non-verbal communication by just a sign with fingers that I need a
cup of tea.
Madam hears the message. She is the receiver.
She listens to my instruction/request. After some time she says:
Wait for 5 minutes. This is decoding.
After 5 minutes, she comes and hands over the cup of tea. This
is action.
Communication is complete.
But after 5 minutes, she comes and says: No. No tea can be made
as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete. I will go and buy sugar and after buying
sugar I will come back and then a cup of tea will be made.
Another example from Business:
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BARRIERS TO COMMUNICATION:
Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc
NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.
Small minds talk about people.
(An island)
Average minds talk about events
(A sea)
Big minds talk about ideas. (An ocean)
Ideas benefit the world i.e. humanity and the creation at large.
Journey from Small to Big is a self-journey where wh-family(what,
why, where, who, when) questions are answered by the self not by others.
This journey is internal not external and in my religion this is
called Brahm Giyani i.e. reaching the 12th chamber of
self-development.
Before we discuss communication, let’s understand the difference
between speaking and communicating.
Dalai Lama has well said: When a person speaks, he is speaking
his/her mind and same information is repeated time and again. But when listening
is practiced, new knowledge, new information is gained.
In speaking we tell our mind and listening we try to gain what the
speaker wants to convey. Confusion, aggression, arrogance, arguments are the
major drawbacks of speaking.
There is never a generation gap. There is always a communication
gap.
Communication involves 6 steps to complete a communication in its
entirety.
1.
Sender- the person who
has an idea or wants to convey.
2.
Coding- giving a shape
to the idea or the information.
3.
Medium- Use of medium
for transmitting the idea i.e. words, phone, letter, fax, email, pager or
pigeons, drums etc.
4.
Receiver- the person who
receives the idea, instructions or communication.
5.
Decoding—Interpretation
of the idea, instructions or communication.
6.
Action/Feedback/Storage- Action taken.
Action taken can be feedback, real action taken or the storage of the message
conveyed like the speech by Prime Minister or President of India.
Example: I need a cup of tea. Idea comes to the mind. Now how
the process of communication starts.
I= Sender of the message.
Feeling of having a
cup of tea is “idea”
“Madam, please make a cup of tea and give it to me.” Coding of the feeling.
Spoken words have been used and hence that is medium. I can also
use phone or non-verbal communication by just a sign with fingers that I need a
cup of tea.
Madam hears the message. She is the receiver.
She listens to my instruction/request. After some time she says:
Wait for 5 minutes. This is decoding.
After 5 minutes, she comes and hands over the cup of tea. This
is action.
Communication is complete.
But after 5 minutes, she comes and says: No. No tea can be made
as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete. I will go and buy sugar and after buying
sugar I will come back and then a cup of tea will be made.
Another example from Business:
|
||||
|
||||
|
||||
|
|
|
|
|
BARRIERS TO COMMUNICATION:
Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc
NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.
Small minds talk about people.
(An island)
Average minds talk about events
(A sea)
Big minds talk about ideas. (An ocean)
Ideas benefit the world i.e. humanity and the creation at large.
Journey from Small to Big is a self-journey where wh-family(what,
why, where, who, when) questions are answered by the self not by others.
This journey is internal not external and in my religion this is
called Brahm Giyani i.e. reaching the 12th chamber of
self-development.
Before we discuss communication, let’s understand the difference
between speaking and communicating.
Dalai Lama has well said: When a person speaks, he is speaking
his/her mind and same information is repeated time and again. But when listening
is practiced, new knowledge, new information is gained.
In speaking we tell our mind and listening we try to gain what the
speaker wants to convey. Confusion, aggression, arrogance, arguments are the
major drawbacks of speaking.
There is never a generation gap. There is always a communication
gap.
Communication involves 6 steps to complete a communication in its
entirety.
1.
Sender- the person who
has an idea or wants to convey.
2.
Coding- giving a shape
to the idea or the information.
3.
Medium- Use of medium
for transmitting the idea i.e. words, phone, letter, fax, email, pager or
pigeons, drums etc.
4.
Receiver- the person who
receives the idea, instructions or communication.
5.
Decoding—Interpretation
of the idea, instructions or communication.
6.
Action/Feedback/Storage- Action taken.
Action taken can be feedback, real action taken or the storage of the message
conveyed like the speech by Prime Minister or President of India.
Example: I need a cup of tea. Idea comes to the mind. Now how
the process of communication starts.
I= Sender of the message.
Feeling of having a
cup of tea is “idea”
“Madam, please make a cup of tea and give it to me.” Coding of the feeling.
Spoken words have been used and hence that is medium. I can also
use phone or non-verbal communication by just a sign with fingers that I need a
cup of tea.
Madam hears the message. She is the receiver.
She listens to my instruction/request. After some time she says:
Wait for 5 minutes. This is decoding.
After 5 minutes, she comes and hands over the cup of tea. This
is action.
Communication is complete.
But after 5 minutes, she comes and says: No. No tea can be made
as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete. I will go and buy sugar and after buying
sugar I will come back and then a cup of tea will be made.
Another example from Business:
|
||||
|
||||
|
||||
|
|
|
|
|
BARRIERS TO COMMUNICATION:
Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc
NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.
Small minds talk about people.
(An island)
Average minds talk about events
(A sea)
Big minds talk about ideas. (An ocean)
Ideas benefit the world i.e. humanity and the creation at large.
Journey from Small to Big is a self-journey where wh-family(what,
why, where, who, when) questions are answered by the self not by others.
This journey is internal not external and in my religion this is
called Brahm Giyani i.e. reaching the 12th chamber of
self-development.
