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Sunday, April 29, 2012

Communication-I


COMMUNICATION

Before we discuss communication, let’s understand the difference between speaking and communicating.

Dalai Lama has well said: When a person speaks, he is speaking his/her mind and same information is repeated time and again. But when listening is practiced, new knowledge, new information is gained.

In speaking we tell our mind and listening we try to gain what the speaker wants to convey. Confusion, aggression, arrogance, arguments are the major drawbacks of speaking.

There is never a generation gap. There is always a communication gap.

Communication involves 6 steps to complete a communication in its entirety.

1.   Sender- the person who has an idea or wants to convey.
2.   Coding- giving a shape to the idea or the information.
3.   Medium- Use of medium for transmitting the idea i.e. words, phone, letter, fax, email, pager or pigeons, drums etc.
4.   Receiver- the person who receives the idea, instructions or communication.
5.   Decoding—Interpretation of the idea, instructions or communication. 
6.   Action/Feedback/Storage- Action taken. Action taken can be feedback, real action taken or the storage of the message conveyed like the speech by Prime Minister or President of India.

Example: I need a cup of tea. Idea comes to the mind. Now how the process of communication starts.
I= Sender of the message.
     Feeling of having a cup of tea is “idea”

“Madam, please make a cup of tea and give it to me.”  Coding of the feeling.
Spoken words have been used and hence that is medium. I can also use phone or non-verbal communication by just a sign with fingers that I need a cup of tea.

Madam hears the message. She is the receiver.

She listens to my instruction/request. After some time she says: Wait for 5 minutes. This is decoding.

After 5 minutes, she comes and hands over the cup of tea. This is action.
Communication is complete.

But after 5 minutes, she comes and says: No. No tea can be made as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete.   I will go and buy sugar and after buying sugar I will come back and then a cup of tea will be made.






Another example from Business:
 



Decoding
 
Receiver
 
Medium
 
Coding
 
Sender            

           
 

BARRIERS TO COMMUNICATION:  Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc

NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.

Small minds talk about people.      (An island)
Average minds talk about events   (A sea)
Big minds talk about ideas.            (An ocean)

Ideas benefit the world i.e. humanity and the creation at large.

Journey from Small to Big is a self-journey where wh-family(what, why, where, who, when) questions are answered by the self not by others.

This journey is internal not external and in my religion this is called Brahm Giyani i.e. reaching the 12th chamber of self-development.COMMUNICATION

Before we discuss communication, let’s understand the difference between speaking and communicating.

Dalai Lama has well said: When a person speaks, he is speaking his/her mind and same information is repeated time and again. But when listening is practiced, new knowledge, new information is gained.

In speaking we tell our mind and listening we try to gain what the speaker wants to convey. Confusion, aggression, arrogance, arguments are the major drawbacks of speaking.

There is never a generation gap. There is always a communication gap.

Communication involves 6 steps to complete a communication in its entirety.

1.   Sender- the person who has an idea or wants to convey.
2.   Coding- giving a shape to the idea or the information.
3.   Medium- Use of medium for transmitting the idea i.e. words, phone, letter, fax, email, pager or pigeons, drums etc.
4.   Receiver- the person who receives the idea, instructions or communication.
5.   Decoding—Interpretation of the idea, instructions or communication. 
6.   Action/Feedback/Storage- Action taken. Action taken can be feedback, real action taken or the storage of the message conveyed like the speech by Prime Minister or President of India.

Example: I need a cup of tea. Idea comes to the mind. Now how the process of communication starts.
I= Sender of the message.
     Feeling of having a cup of tea is “idea”

“Madam, please make a cup of tea and give it to me.”  Coding of the feeling.
Spoken words have been used and hence that is medium. I can also use phone or non-verbal communication by just a sign with fingers that I need a cup of tea.

Madam hears the message. She is the receiver.

She listens to my instruction/request. After some time she says: Wait for 5 minutes. This is decoding.

After 5 minutes, she comes and hands over the cup of tea. This is action.
Communication is complete.

But after 5 minutes, she comes and says: No. No tea can be made as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete.   I will go and buy sugar and after buying sugar I will come back and then a cup of tea will be made.






Another example from Business:
 



Decoding
 
Receiver
 
Medium
 
Coding
 
Sender            

           
 

BARRIERS TO COMMUNICATION:  Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc

NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.

Small minds talk about people.      (An island)
Average minds talk about events   (A sea)
Big minds talk about ideas.            (An ocean)

Ideas benefit the world i.e. humanity and the creation at large.

Journey from Small to Big is a self-journey where wh-family(what, why, where, who, when) questions are answered by the self not by others.

This journey is internal not external and in my religion this is called Brahm Giyani i.e. reaching the 12th chamber of self-development.COMMUNICATION

Before we discuss communication, let’s understand the difference between speaking and communicating.

Dalai Lama has well said: When a person speaks, he is speaking his/her mind and same information is repeated time and again. But when listening is practiced, new knowledge, new information is gained.

In speaking we tell our mind and listening we try to gain what the speaker wants to convey. Confusion, aggression, arrogance, arguments are the major drawbacks of speaking.

There is never a generation gap. There is always a communication gap.

Communication involves 6 steps to complete a communication in its entirety.

1.   Sender- the person who has an idea or wants to convey.
2.   Coding- giving a shape to the idea or the information.
3.   Medium- Use of medium for transmitting the idea i.e. words, phone, letter, fax, email, pager or pigeons, drums etc.
4.   Receiver- the person who receives the idea, instructions or communication.
5.   Decoding—Interpretation of the idea, instructions or communication. 
6.   Action/Feedback/Storage- Action taken. Action taken can be feedback, real action taken or the storage of the message conveyed like the speech by Prime Minister or President of India.

Example: I need a cup of tea. Idea comes to the mind. Now how the process of communication starts.
I= Sender of the message.
     Feeling of having a cup of tea is “idea”

“Madam, please make a cup of tea and give it to me.”  Coding of the feeling.
Spoken words have been used and hence that is medium. I can also use phone or non-verbal communication by just a sign with fingers that I need a cup of tea.

Madam hears the message. She is the receiver.

She listens to my instruction/request. After some time she says: Wait for 5 minutes. This is decoding.

After 5 minutes, she comes and hands over the cup of tea. This is action.
Communication is complete.

But after 5 minutes, she comes and says: No. No tea can be made as there is no sugar in the bowl. This is feedback.
Communication is incomplete as the action is incomplete.   I will go and buy sugar and after buying sugar I will come back and then a cup of tea will be made.






Another example from Business:
 



Decoding
 
Receiver
 
Medium
 
Coding
 
Sender            

           
 

BARRIERS TO COMMUNICATION:  Major barriers to communication.
-Physical Barriers
-Age Barriers
-Education Barriers
- Cultural differences.
- Gender differences.
- Ethnic differences
- Health
- Medium
etc

NOBODY CARES HOW MUCH YOU KNOW
UNTIL HE KNOWS HOW MUCH YOU CARE.

Small minds talk about people.      (An island)
Average minds talk about events   (A sea)
Big minds talk about ideas.            (An ocean)

Ideas benefit the world i.e. humanity and the creation at large.

Journey from Small to Big is a self-journey where wh-family(what, why, where, who, when) questions are answered by the self not by others.

This journey is internal not external and in my religion this is called Brahm Giyani i.e. reaching the 12th chamber of self-development.

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